Workforce
The staffing model is the strategy
Flexible enterprise staffing pools outperform unit-level scheduling on both cost and clinician retention. Here is how systems make the shift.
Insights
Field notes from inside the work
Short, specific perspectives on the problems our clients are solving right now.
Compliance
What accreditation readiness actually costs when you wait
Survey findings rarely surprise the people closest to the work. Continuous readiness programs turn a scramble into a routine.
Technology
AI in the revenue cycle: start where the rework is
The highest-yield automation targets are denials and prior authorization — not the front-page use cases.
Performance
Access is an operations problem, not a marketing one
Third-next-available appointment times move when template design, referral routing, and no-show policy move together.